5 Problematic Buyers and The Secrets to Handle Them

It’s not surprising that buyers want to get their hands on the best price possible, where they want to find the “perfect” asset can often land real estate agents in rather unwanted scenarios that they’d better avoid.

Buyers who will most likely cause trouble can be identified by these few details or characteristics. Here are 5 of them you will probably face:

1. The Bargain Specialist

When encountering a deal, it's not surprising when buyers will fight for every cent or penny, they will always be looking for a good bargain. It’s not as if the property is overpriced or even that something is missing. It’s just that the customer wants to pay less and get more, at lower cost.

When you realise your client is heading in a low cost direction, it’s always wise to remind them to have realistic expectations when they purchase a real estate, whether residential or commercial properties.

2. The Picky Ones

If you find that some buyers aren’t too concerned about the price, they could probably be fussy about the properties such as the design, color, built size, location, and more. This could mean hours of your time spent looking at the property after the property they would most probably not like or will find fault with.

Or they could be too specific, sometimes. Your potential buyers might want a three-bedroom home with a balcony, with large living areas, and a sky pool. By the time you find something that fits their preferences, they might have changed their mind to something else! Or, they might even end up buying something that is the exact opposite of what they had initially asked for.

3. Bad Communication Skills

There is always a buyer who always only loves to text you about a real estate deal and entirely does not love phone calls when a call is needed.

There have been cases where buyers have withdrawn offers after texting and accepting them. It ends up being very frustrating for the seller as well as the real estate agent representing them. It’s important to make sure that deals and negotiations happen over a phone call then only text. The real estate agent must insist that the customer follow this particular rule. That way, everyone can avoid miscommunication and save a lot of time.

Also, documenting your discussions with potential buyers, starting communication over the phone and then doing a follow-up either through text or email or to ensure that the same understanding has been achieved.

4. It’s Complicated

There will be times where clients bring their complicated personal lives and finances to the table, making it an awkward situation for everyone involved in the deal. For instance, they have unstable finances or they have a bad record for repayment.

Everything will be alright if the process goes smoothly and on time, but if their records are a mess or whatever loan does not lend them the initial payment, then the deal may not success.

5. Too Much of a Peacock

It’s normal for buyers to do an inspection before they decide to buy it. Sometimes, buyers get a little too excited and try to measure and explore every inch of the house. They bring their designers, contractors, or ''feng shui sifu'' to visit the properties.

This is alright if they are sure about making a purchase but doing this could be very frustrating for the seller and time consuming for the real estate professional. It takes a lot of time, effort and money to handle such clients.

These are just a few customers’ personalities that you will face when you’re trying to sell your properties. Some buyers take a few months to complete a purchase and they require a lot of hand-holding. Always watch out for these kinds of clients and figure out a sound strategy to handle them without losing customers on both ends!

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